Privacy policy

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:

It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.

We transfer information about you if ChaletManager Limited or ChaletManager is acquired by or merged with another company. In this event, ChaletManager Limited will notify you before information about you is transferred and becomes subject to a different privacy policy.

Information gathering and usage
When you register for ChaletManager we ask for information such as your name, company name, email address, billing address, credit card information. ChaletManager Limited uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.

Cookies are required to use the ChaletManager service. We use cookies to record current session information, but do not use permanent cookies. You are required to log-in to your ChaletManager Project Site after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

Data storage
ChaletManager Limited uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run ChaletManager. Although ChaletManager Limited owns the code, databases, and all rights to the ChaletManager application, you retain all rights to your data.

ChaletManager Limited may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.

ChaletManager Limited may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your ChaletManager primary account holder account or by placing a prominent notice on our site.

Any questions about this Privacy Policy should be addressed to support (at) embersholdings (dot) com or by mail at: ChaletManager Limited, The Old Mill, Mill Street, Wantage, Oxfordshire, OX12 9AB, UK

What’s it going to cost?

A lot less than you think. Find out below.
Simply select the number of rooms that you require and see the price for each level,
if you run your properties as sole-occupancy each property can count as one room.
If you have more than 50 rooms please get in touch with us directly.

Price per month ex. VAT

*What do I get in this package?
*What do I get in this package?
*What do I get in this package?
*What do I get in this package?

We have a minimum monthly price of £49.90 ex. VAT

  GreenGreen BlueBlue RedRed BlackBlack
Summary Yes Yes Yes Yes
Bookings Yes Yes Yes Yes
Enquiries Yes Yes Yes Yes
Alerts Yes Yes Yes Yes
Unlimited users Yes Yes Yes Yes
Guests Yes Duplicate guests Guest relationships Yes
Reports Yes Save reports Share reports Yes
MyBooking Send messages only Multi-language Accept payments
Guests can add / edit
Live availability calendar Prices only Live availability displayed Can override specific week availability Yes
Childcare No Yes Yes Yes
Directory No Yes Yes Yes
Agencies No No Yes Yes
ATOL certificates No No Yes Yes
Chalet maintenance No No Yes Yes
External integrations No No Yes Yes
Online booking No No Yes Yes
Suppliers No No Yes Yes
API No No No Yes
Linen No No No Coming soon
Payment requests No No No Coming soon
Audit logs kept for 6 months 1 year 3 years 10 years