DATA PROTECTION AND PRIVACY POLICY

This is the data protection and privacy policy for:
Trading name: 'Self Catered-Saint Martin'
Business name: 'SC Rentals Ltd'

UK company Number:
08511100

Registered at:
2A The Leas Westcliff-onSea Essex, SS07ST United Kingdom
 

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SC Rentals Ltd understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, call centre and any future digital services or channels as they evolve.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

• Information you give us. This is information about you that you give us by completing forms on our website www.selfcatered-saintmartin.com or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a holiday, participate in social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

• Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
  - technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  - information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

• Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data whether we intend to share this data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

WHAT WE WILL DO WITH YOUR INFORMATION

(1) We will use your name and address to complete your purchase with us.

(2) We will also use your details to manage your arrangements, send you notifications and communicate with you generally.

(3) For the purpose of providing you with the holiday services, we may have to disclose some of your information to the providers of the services dealing with your arrangements (who could be located outside the UK/EEA). We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.

(4) We may need to disclose your information where required by law, where such a request is made by a legal authority.

(5) We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website. Out of interest - is this related to if SC-St Martin was sold?

(6) We may also disclose information to organisations who act as “data processors” on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

(7) We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.

(8) We may pass your details to other parties who offer goods or services which we feel may be of interest to you. If you do not wish to have your details passed on in this way, you may ask us in writing not to do so.

We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.

We use information held about you in following ways.

Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

• to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;

• to notify you about changes to our service;

• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• to improve our site to ensure that content is presented in the most effective manner for you and for your computer

• to allow you to participate in interactive features of our service, when you choose to do so;

• as part of our efforts to keep our site safe and secure;

• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources.

• We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

YOUR RIGHTS – WHAT CAN YOU DO?

If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at SC Rentals Ltd, 2A The Leas, Westcliff-on-Sea, Essex, SS07ST, UK or by email at info@sc-stmartin.com.

ACCESS TO YOUR INFORMATION

In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we will charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.

You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.

EXTERNAL LINKS

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

OPT-OUT POLICY

Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at info@sc-stmartin.com to unsubscribe.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@sc-stmartin.com.

 

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Terms & Conditions

Trading name: 'Self Catered-Saint Martin'
Business name: 'SC Rentals Ltd'
 

Company Number: 08511100 registered in the United Kingdom at: 2A The Leas Westcliff-on-Sea SS07ST, Essex

 

1. YOUR HOLIDAY CONTRACT

a) Your contract is with 'SC Rentals Ltd' (Trading name: Self Catered-Saint Martin) and below are the booking conditions which apply.

b) The group leader (hereby after referred to as 'the client') is responsible, on behalf of all other members of the group, for all matters relating to the booking, thus he/she will be personally liable for all monies outstanding from the remainder of the guests. The 'group leader' refers to the person stated as such on the booking confirmation.

c) No contract shall exist between the client (which expression shall include all persons on whose behalf the client books) and 'SC Rentals Ltd' until an invoice has been issued and either the deposit or full payment has been received. By paying the deposit or full payment you automatically agree to our terms & conditions. A confirmation via email will be sent out once the payment has been received and the booking is confirmed.

d) When payment has been made over the telephone a contract will come into existence immediately between you and SC Rentals Ltd upon processing of a credit/debit card payment for Deposit or full payment of your holiday. This will be oral confirmation of your booking. Written Confirmation will be subsequently sent via email.

e) When you receive your invoice you are responsible to check all the details carefully to ensure they are correct, as this forms the basis of the contract between us. If there are any discrepancies, please bring these to our attention within 5 days of Issue; otherwise we will assume the details shown are correct. Special requests are guaranteed only if itemised on the invoice or in subsequent written communication.

f) If at any time, prior to the start of the holiday, there is a change of Group Leader SC Rentals Ltd must be notified, either by email or telephone, by the original Group Leader.

g) The group leader is responsible for filling out the required booking details (including but not limited to all guests names and travel information) within the online booking area latest 3 weeks prior to arrival in resort.

h) Under no circumstances are additional guests allowed to stay in the Self Catered Property other than those specified in the booking area. Failure to comply with this may result in your booking being terminated immediately in resort and you and your party being asked to vacate the relevant Self Catered Property immediately.
No compensation will be paid for this. 'Self-catered properties' means the property you are occupying as stated on the booking confirmation.
 

2. DEPOSIT, PAYMENT, PRICES and SECURITY DEPOSIT

a) A non-refundable deposit of 25% of total booking price is required on booking to secure your reservation. The booking is not deemed to exist until the funds have reached our bank account and/or our online booking form has been received.

b) Booking enquiries will be sent in EURO and a price may be requested in £ Sterling. Prices in £ Sterling are calculated independently and depend on the current exchange rate.

We cannot be held responsible for additional charges made by your credit card company or bank.

c) Should a booking be requested in writing/email or verbally, without payment of a Deposit, the booking will be deemed 'not secure' until the deposit has been received. Thus, SC Rentals Ltd reserves the right to re-book the same week in the same accommodation to another client without notification.

d) Confirmation of your booking and of receipt of deposit will be sent via email unless otherwise requested.

e) Full payment is due 10 weeks prior to your arrival date as stated on your invoice.

f) If full payment is not received 10 weeks prior arrival date, we will send a 'Notice of Payment being due'.

g) If full payment is not received within 7 days of 'Notice of payment being due', we have the right to cancel the reservation and you will lose your deposit.

h) The company guarantees the price of the holiday as quoted at the time of booking and reserves the right to increase or decrease the price of any unsold holidays at anytime.

i) Security deposits are charged on all self-catered bookings (and due at the time of your balance payment) against breakages and damage to the property and its contents. (“Contents” includes, but is not limited to, fixtures, fittings, furnishings, furniture, floorings, curtains, equipment and effects). Any damages made to the property during your occupation will be invoiced accordingly. If damage/loss exceeds the value of your deposit, you will be liable for the difference. Any damages or breakages whether deliberate or accidental must be notified to us immediately and may be charged to the client at the discretion of 'SC Rentals Ltd' and in discussion with the property owner. Once you and your party have departed the property and the itinerary has been checked, we will release the deposit, less any deductions.
 

The amount of security deposit taken depends on the chalet you have rented.

 

Chalet Astilla, Chalet Le Coeur Blanc	€2000	£1800
Chalet Riondaz, Chalet Saint Peres Chalet Le Pic Blanc, Chalet Malina	€1500	£1350
Chalet Fruitiere – Astragle, Chalet Fruitiere – Camarine Chalet Nant Giraud, Chalet Ann Chalet Prestige N5	€1000	£900
Chalet Fruitiere – Bernardie, Chalet Alice Velut – Perce Neige Chalet Encombres, Chalet Prestige N1, N2, N3, N4	€800	£720
Chalet Alice Velut – Azalée, Iris, Marguerite, Violette	€500	£450

Please contact us if you cannot find your chalet on this list, a damage deposit may still be collected.
We reserve the right to change the amount of the damage deposit required. If this is the case you will of course be informed before arrival.
 

3. CANCELLATION

In the event of any cancellation, the client must contact us by telephone and send through confirmation of their request via email to info@sc-stmartin.com.
A cancellation confirmation will then be sent by 'SC Rentals Ltd'. The date of cancellation will take effect from the date of the cancellation request sent by the client via email.

If the client cancels their booking, the following conditions apply.

• 71 days or more prior to holiday start date:
  25% of the booking costs shall be invoiced
• Between 70 and 41 days prior to holiday start date:
  75% of the booking costs shall be invoiced
• 40 days or less prior to holiday start date or in case of a no-show:
  100% of booking costs shall be invoiced
   
• Bookings cannot be transferred to any other third party.

In the event of a cancellation by the client, and if there is a valid reason SC Rentals may offer to re-rent the same accommodation. If successful a refund or partial refund will be applicable (minus an admin fee). Rentals that have already begun and are curtailed by the client are not entitled to any refunds.

Should SC Rentals be obliged to cancel the holiday, due to factors caused by third-parties or external circumstances, it shall offer, where possible, accommodation of the same (or higher) calibre, without any additional invoicing. If SC Rentals is unable to do so, it undertakes to refund 100% of booking costs.
 

4. WINTER SPORTS TRAVEL INSURANCE

We recommend that you and your party obtain suitable winter sports travel insurance, from a reputable provider, which must at least include the following:

• Emergency Medical Expenses including amongst other costs; mountain rescue, ambulance charges and repatriation

• Cancellation of your trip or Curtailment

• Personal Liability to include, amongst other liabilities; damage caused by your negligence and that of your party to the property in which you are staying and may not include a clause which restricts actions being taken by a travelling companion other than family, and must include contractual liability of the group leader for the actions of your party

• Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay

• The policy must include the activities you are likely to do and in particular off piste skiing with or without a guide (it is possible to ski off piste inadvertently)

• The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel except in unusual circumstances e.g. fraud and misrepresentation, nor may it hold requirements that we must pay you (a refund or completion) in the event that we are unable to provide your trip due to circumstances outside our control. These booking conditions contain an exclusion in respect of force majeure and accordingly to reiterate it is your responsibility to obtain insurance for these risks

• There are other sections to winter sports travel insurance such as baggage, legal expenses, personal accident and so on

In the event that you fail to obtain suitable winter sports travel insurance we shall not be liable for any costs incurred or claims made against us due to your failure to take out suitable insurance.
 

5. CHANGES TO YOUR HOLIDAY

Your holiday may be booked well in advance of your arrival date and whilst we do everything possible to meet the requirements of your accommodation and the specifications and descriptions given, some changes may occur. The proprietor will do their best to minimise these however if there are any major changes you will be notified, and in exceptional circumstances you may be offered a refund of your full holiday payment.
 

6. FORCE MAJEURE

'SC Rentals Ltd' cannot accept liability for any costs, losses or expenses incurred by you or any member of your party or pay any compensation if we are forced to cancel, curtail or in any way change your holiday or if the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to ‘force majeure’.  Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, political dispute, terrorist activity (actual or threatened), industrial disruption (actual or threatened), natural disasters (including but not limited to avalanches or volcanic eruptions/ash-clouds), nuclear disaster, epidemics or health risks, fire, technical problems with transport/machinery/equipment, closure or congestion of airports or ports, border closures, adverse weather conditions, governmental action and similar events beyond our control.
 

7. SC RENTALS LTD. LIABILITY

a) We cannot be held responsible for any delays you incur whilst travelling to resort, even if this shortens your stay with us.

b) All clients undertaking the activities recommended or operated by the company and or our suppliers accept and understand the inherent risks of such activities therefore no claim pertaining to death or injuries sustained in participation of said activities will be entertained nor liability accepted by the company or suppliers.

c) The chalets are equipped with various technologies as described on the website (such as WiFi, DVD-player, stereo, etc.) however we cannot be held liable for any compensation or refund due to any item not working but will make every reasonable effort to restore the facility to working order as quickly as possible.
 

8. CLIENT LIABILITY

a) It is your responsibility that visas, passports, vaccinations, certificates and other health documents are in order and within the necessary validity period. It is also your responsibility to arrange comprehensive insurance cover for your holiday (as stated in Article 4).

b) The accommodation provided is for the sole use of those persons named on the booking form and online booking portal. Subletting, sharing or assignment is strictly prohibited.

c) It is your responsibility to take reasonable precautions for your own safety and belongings and we cannot accept responsibility for the loss of personal possessions during your travel period.

d) Whilst on company property all clients are expected to act and behave in such a manner as not to affect local residents and other guests within the building or have a negative effect on the reputation of the company. Any client that is in breach of any of our terms and conditions may have their holiday and the companies responsibility to them terminated immediately and be liable for the cost of any damage so caused.

e) There is a strict no smoking policy. The apartment is a private home and you are asked to respect the no smoking rule inside the property.

f) Pets are not allowed in any of our properties unless permission is specifically requested and given at the time of booking.
The following pet house rules will apply:

• Pets are not permitted on any of the furniture such as couches / benches etc.
• Pets are not allowed in any of the bedrooms or in the kitchen.
• Pets must be dried and clean before entering the chalet.
• It's the party leader's responsibility to ensure the pet/s behave when left alone.
• Pets will not be left unattended for an undue length of time, either indoors or out.
• SC Rentals holds the right to end the holiday if complaints (such as constant barking, etc.) are received from the neighbours / community.
• Pets must not cause damage to premises or furnishings. If damages are caused, the cost of the damage will be deducted from the security deposit.
• Guests must clean up after their pet/s (inside and outside).
• SC-Rentals assume no responsibility for illness or injury that may incur to pets or humans while on the premises.

g) Please note that no matter how much care is taken it is not possible for us to child-proof our chalets, and that children, their behaviour and their safety, remain the sole responsibility of their parents/guardians at all times.

SC Rentals Ltd can provide high-chairs, cots and stair gates for infants and babies. However, SC Rentals Ltd accept no responsibility should an accident or injury occur as a result of the use of such items. Parents assume full responsibility for the safety and wellbeing of their children at all times.

Childcare is not provided by SC Rentals Ltd and must be arranged with our concierge who will recommend a third party professional. Children under 16 must therefore be accompanied at all times in the properties.
 

9. WEBSITE INFORMATION

The company website information is correct to the best of our knowledge at the time of going live. Information regarding the resort cannot be guaranteed as changes can occur at any time beyond our control.
 

10. ARRIVAL AND DEPARTURE

The property is available from 5pm on the day of arrival, and must be vacated by 9am on the day of departure unless otherwise specified.
A surcharge of 250 euros will be applicable if the apartment is not vacated by 9am or the agreed departure time, except by prior arrangement with 'SC Rentals Ltd'.
 

11. CLEANING

The property will be cleaned for your arrival. If on arrival you find any problem with the cleaning please inform 'SC Rentals Ltd' immediately so that we can rectify the problem. The property will be cleaned after your departure however you are required to:

• leave the property tidy
• remove all rubbish and recycling before your departure
• clean the fireplace
• put all linen and towels into one large pile on the ground floor of the property or into the provided laundry bags
• leave the kitchen, appliances and all contents clean, put kitchen items back in the cupboards as found, empty the dishwasher or drying rack before your departure
• return furniture and other items to their original position

A surcharge will be applicable if any of the above hasn't been done.

If the property is found to require additional cleaning above the normal (eg. fabric or wood stains) the proprietor reserves the right to charge an additional fee for these cleaning costs, and in addition the cost of any specialist cleaning if required which will be taken out of the security deposit. If you notice a problem that will require additional cleaning (eg spilt wine, oil etc), please inform 'SC Rentals Ltd' immediately to prevent any long-term damage.
 

12. WHAT'S INCLUDED

• welcome pack
• self-catered accommodation (amount of nights and chalet as stipulated in the booking confirmation)
• end-of-stay cleaning (see Article 11)
• bedding and towels
• services and facilities as stated on the website (see Article 9)
   

13. PROPERTY FACILITIES

a) In order to maintain and protect our properties, outdoor shoes, ski boots and snowboard boots are not permitted in the properties at any time.

b) All outdoor equipment such as skis, boards, boots, bikes and sledges must be left in the boot room / garage or other designated area. This includes any equipment belonging to the group. On arrival you will be shown the secure storage areas where your equipment can be kept. All maintenance and fitting of equipment must be done in the boot room or outdoor area.

c) Towel rails are strictly for towels only. Please do not hang any wet swimwear or ski clothes on these rails as dyes from the materials may irreparably transfer to the rail. If any towel rail is damaged in such a way the group will be charged for a replacement towel rail.

d) Under no circumstances should wet clothes be hung on radiators or radiator covers. This is a fire hazard and strictly forbidden.

e) Fires and stoves should be managed sensibly and should not be overloaded or obstructed in any way. Clothes should not be dried by the fire or stove. SC Rentals Ltd will not be held responsible for any damage to items as a result of being placed too close to the fire.

f) Where the property has a hot tub or sauna it is to be used at guest’s own risk. We recommend that children under the age of 12 and pregnant women do not use the hot tub and/or sauna. Under 16 year olds must be accompanied at all times.

Please be aware that the area around the hot tub can become slippery and that ice may form on the deck around it in the winter season. When using the hot tub, drinks must be kept in plastic glasses without exception. Any broken glass in a hot tub will result in the hot tub being permanently closed and any subsequent damage, repair costs or inconvenience to the following weeks clients will be charged accordingly and before the groups departure. No liquids (including but not limited to shower gels, shampoo, soap etc.) shall be used within the hot tub.
SC Rentals staff reserve the right to close the hot tub at any time if it is being misused, if guests are not observing rules or curfews or if there is any chemical imbalance or breakdown. Compensation will not be payable in such cases and prior notice is not necessary.
In the interest of hygiene, all persons using the hot tub or sauna are required to shower before entering.
 

14. NEWSLETTER

You agree to be signed-up to our newsletter when staying with 'SC Rentals Ltd'. You can decide to unsubscribe at any point.
 

15. COMPLAINTS AND PROBLEMS

Please inform 'SC Rentals Ltd' immediately if you have any complaints or a problem with any functioning of the property so that this can be attended to straight away during your stay. Please do not wait until the end of your stay to tell them about non-functioning equipment or other issues as they may be able to resolve these very quickly and restore the enjoyment of your holiday.
 

16. WHEN ACTING AS AN AGENT

When making your booking for ski passes, airport transfers, ski school and / or any other third party company we will arrange for you to enter into a contract with the supplier (“Supplier/Principal”) directly.

As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the services provided by the Supplier/Principal. The Supplier/Principal’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.

'SC Rentals Ltd' does not warrant the standard of performance of any additional services. You take full responsibility for satisfying yourself in advance as to the quality and the provider‘s ability to deliver the services and will address any complaints about the extra services with the respective Supplier/Principal directly.
 

17. TERMS OF CONTRACT

The terms of your booking and any claim relating to it, the provision of services to you by 'SC Rentals Ltd' and/or its staff and any other matter arising out of this contract or your holiday will be governed by English Law, and shall fall within the exclusive jurisdiction of the courts of England and Wales.

These conditions are drawn up in English and translated into other languages. Despite all precautions, in the event of any discrepancy resulting from the translation, the parties agree that the English language version shall prevail.